Privacy Policy for VPN Chroma
Security and privacy are central to our approach. We believe in being transparent about
how your information is used and managed. This Privacy Policy outlines our strategy for
processing and handling data provided during your use of our products, services, apps,
and websites linked to this policy (collectively referred to as our "services").
"Personal data" in this document refers to information related to an identified or identifiable
individual and is safeguarded under relevant data protection laws.
Who Are We?
This policy applies to the data processing activities of the VPN Chroma app. The terms
"we," "us," and "our" refer to the specific company providing the services to you and
managing your data under this policy. For mobile apps, you can find the responsible
company by checking the app's listing on its download page or reviewing its terms of
service.
What Information Do We Collect About You?
This section details the types of information we collect from and about you. We collect data
under specific circumstances, not constantly. To understand when collection occurs, refer
to Section 2 (How Do We Use Your Information?). Additional details on collection
mechanisms, like cookies, are in Section 4 (Tracking Technologies & Cookies).
Information You Provide to Us
Account details: Certain services require or allow the creation of an account. During
registration, we may collect your name, username, email address, and password.
Billing and payment information: If you purchase a service, we will need your billing name,
contact details (addresses, emails), and payment method information.
Identity verification details: Certain services may require identity verification for account
access, such as email addresses.
Communications and submissions: When you interact with us (e.g., through email for
support or service inquiries) or engage with our services (e.g., forms, surveys, feedback,
promotions), you may provide additional information.
Information Collected During Service Use
Usage data: We collect information about how you interact with our services, including
bandwidth usage and session durations.
Device data: Information from the device you use to access our services, like device
identifiers, browser and device types, settings, operating systems, network information,
and app versions.
Diagnostic data: We collect information about your server requests, such as the type of
request, the device and app used, timestamps, and referral URLs. We do not log VPN
activity associated with your identity or keep records of your VPN browsing.
Location data: We may determine your location via your device's GPS or by estimating
your coordinates based on your IP address.
Information Provided by Third Parties
Referrals: If you are invited to our service, the person who invited you might provide your
contact information.
Third-Party Accounts: When you register via third-party accounts (e.g., Google or
Microsoft), those parties may share information with us, which can be controlled through
their privacy settings.
Threat Information: Security industry partners may provide us with information to improve
our services, occasionally containing personal data.
We use the collected information for the following purposes:
Service provision: We use your data to deliver our services, including bandwidth and
session usage for service delivery, security threat assessments, connection optimizations,
and troubleshooting.
Billing purposes: We use your data for billing and payment processing.
User communication: We may contact you regarding the services, respond to inquiries,
and provide updates under contract terms, consent, or legitimate interest.
Service improvement: By analyzing how users interact with our services, we aim to
improve our offerings.
New service development: We use feedback to plan and develop new services.
Marketing: We use your information to market our services through personalized
advertising, though we do not use VPN activity for this purpose.
Security and legal compliance: We use data for security, fraud prevention, compliance with
legal obligations, and enforcement of rights.
Service availability, speed, locations, and quality may change. Eclipse VPN strives to
maintain availability except during brief maintenance periods. However, service may be
unavailable due to emergencies, third-party service failures, network issues, or other
factors beyond our control, which can cause interruptions or limitations. We are not liable
for data loss, undelivered messages, or delays due to performance issues with the service
or communications networks.
Device data: Information from the device you use to access our services, like device
identifiers, browser and device types, settings, operating systems, network information,
and app versions.
Diagnostic data: We collect information about your server requests, such as the type of
request, the device and app used, timestamps, and referral URLs. We do not log VPN
activity associated with your identity or keep records of your VPN browsing.
Location data: We may determine your location via your device's GPS or by estimating
your coordinates based on your IP address.
Information Provided by Third Parties
Referrals: If you are invited to our service, the person who invited you might provide your
contact information.
Third-Party Accounts: When you register via third-party accounts (e.g., Google or
Microsoft), those parties may share information with us, which can be controlled through
their privacy settings.
Threat Information: Security industry partners may provide us with information to improve
our services, occasionally containing personal data.
We use the collected information for the following purposes:
Service provision: We use your data to deliver our services, including bandwidth and
session usage for service delivery, security threat assessments, connection optimizations,
and troubleshooting.
Billing purposes: We use your data for billing and payment processing.
User communication: We may contact you regarding the services, respond to inquiries,
and provide updates under contract terms, consent, or legitimate interest.
Service improvement: By analyzing how users interact with our services, we aim to
improve our offerings.
New service development: We use feedback to plan and develop new services.
Marketing: We use your information to market our services through personalized
advertising, though we do not use VPN activity for this purpose.
Security and legal compliance: We use data for security, fraud prevention, compliance with
legal obligations, and enforcement of rights.
Service availability, speed, locations, and quality may change. Eclipse VPN strives to
maintain availability except during brief maintenance periods. However, service may be
unavailable due to emergencies, third-party service failures, network issues, or other
factors beyond our control, which can cause interruptions or limitations. We are not liable
for data loss, undelivered messages, or delays due to performance issues with the service
or communications networks.
